Keep customers updated without the email chase. WakeTrace gives every job a private page for updates, files, approvals, and proof of work.
No credit card required. Free during early access.
Built for service businesses that do great work
WakeTrace sits beside your existing tools as a customer-facing visibility layer. No workflow changes required.
Every job gets its own shareable page. Customers see current status, milestones, updates, and what happens next — without needing an account.
Request approval on a proof, estimate, or milestone. Customers approve, reject, or request changes directly from their timeline link.
Attach documents, photos, invoices, and delivery confirmations to any update. Customers can download or preview everything in one place.
Customers are emailed when meaningful updates are posted or when their approval is needed. No manual follow-up required.
See which jobs have gone quiet. WakeTrace flags active work items that haven't had a customer-visible update recently.
Customers open their timeline through a private tokenised link. No passwords, no accounts — just a direct view of their job.
No complex setup. No training your team on new software. Just open a timeline and share the link.
Open a timeline for any job, repair, project, or order. Choose a milestone template or define your own stages.
Send your customer a private link. They can bookmark it, add it to their home screen, or open it anytime.
Add customer-visible updates, attach files, move milestones, and request approvals — all from the dashboard.
When the job is done, the timeline becomes a permanent record of everything that happened, shared, and approved.
Free during early access. Paid plans coming soon — we'll let you know before anything changes.
Free while we're in early access
Give every customer a private timeline and let them check in whenever they want — without bothering you.
Get started free